The Guidelines For Using Our Services
Please read these terms carefully before using our website, menu services and ordering options.
1. Introduction
These Terms of Service explain the conditions for using the Chickpea & Co website and related services.
By accessing our website, browsing our menu or using our available services, customers agree to follow these terms.
2. Website Use
Our website provides information about our menu, services, opening hours and ordering options.
- Customers should provide accurate information when using website features.
- The website should only be used for genuine customer requests and normal browsing purposes.
- Customers should not attempt to interfere with website operation or security.
3. Menu Information
We aim to keep menu descriptions, ingredients and availability information accurate.
- Menu items may change depending on availability and seasonal selection.
- Images are provided as a general representation and may vary slightly from the prepared dish.
- Ingredient information should be reviewed before ordering where required.
4. Food Preparation
All dishes are prepared according to our normal kitchen processes after an order request has been received.
Preparation times may vary depending on menu selection, order size and daily demand.
Customers should allow sufficient time for preparation before collection or delivery.
5. Ordering Information
Customers are responsible for checking order details before submitting their request.
- Selected items should be reviewed carefully.
- Collection or delivery details should be accurate.
- Special requests should be provided clearly during the ordering process.
6. Collection And Delivery
Collection and delivery services are provided according to the information available on our website.
Customers should refer to our Collection Information and Delivery Information pages for detailed guidance regarding preparation times and receiving orders.
7. Table Reservations
Where table reservations are available, customers should provide accurate booking information.
- Customers should arrive within their selected booking period.
- Changes to reservations should be communicated as early as possible.
- Availability depends on seating capacity and operating conditions.
8. Customer Responsibilities
Customers using our services agree to:
- Provide correct contact and order information.
- Follow collection and delivery instructions.
- Contact our team promptly if assistance is required.
- Use the website responsibly.
9. Cancellation And Refunds
Cancellation requests and refund considerations are handled according to our Cancellation & Refund Policy.
Customers should review this policy before requesting changes to an order.
10. Website Content
All website materials, including text, images, branding and design elements, are provided for information and service purposes.
Content may be updated when menu items, services or business information changes.
11. Service Availability
We aim to maintain accurate website information and available services.
Occasionally, certain menu items or service options may not be available due to operational requirements.
12. Limitation Of Responsibility
We are responsible for providing our services with reasonable care and attention.
We are not responsible for circumstances outside our reasonable control, including unexpected interruptions, external delays or events affecting normal operations.
13. Changes To These Terms
These Terms of Service may be updated from time to time to reflect changes in our services or website.
Updated terms will apply from the date they are published on this page.
14. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any matters relating to these terms will be handled in accordance with applicable legal requirements.