How We Handle Your Information
This notice explains how information is collected, used and protected when customers interact with our website, menu and services.
1. Information We Collect
When customers use our website, place an order, make an enquiry or contact our team, we may collect information needed to provide our services.
This may include contact details, order information, booking details and messages submitted through our website.
2. How Information Is Used
Information collected through our website may be used for the following purposes:
- To process and manage customer requests.
- To prepare and organise orders or reservations.
- To communicate regarding enquiries or service updates.
- To improve website content and customer experience.
3. Customer Communication
We may use the contact information provided by customers to respond to enquiries, confirm arrangements or provide important information relating to requested services.
Customer messages are handled by authorised team members for service-related purposes only.
4. Information Protection
We take reasonable steps to protect customer information and maintain appropriate handling procedures.
Access to customer information is limited to situations where it is required for normal business operations.
5. Information Retention
Customer information is retained only for as long as necessary to support business operations and meet record-keeping requirements.
- General enquiries are normally retained for up to 12 months.
- Order-related information may be retained for up to 6 years where required for business records.
- Information no longer required is securely removed.
6. Website Technology
Our website may use cookies and similar technologies to support website functionality, improve performance and provide a smoother browsing experience.
More information can be found in our Cookie Policy.
7. External Services
Some website features may involve trusted service providers that support website functionality, communication or operational requirements.
These providers handle information according to their own privacy practices and applicable requirements.
8. Information Requests
Customers may contact us regarding questions about their personal information or how information is handled.
Requests are normally reviewed and responded to within 30 days.
9. Policy Updates
This Privacy Notice may be updated when website features, business processes or information handling practices change.
Updated information will be published on this page from the date of change.